1. What this policy covers

This policy explains how we collect, use, disclose, and protect personal information when you visit or interact with our website.

2. What we collect

We may collect information you provide and information collected automatically.

• Contact details and form submission details.
• Chat messages and requested meeting details.
• Basic usage/device data and analytics events.

3. How we use your information

We use information to run and improve services and maintain security.

• Respond to inquiries and schedule meetings.
• Operate and improve website experiences.
• Prevent abuse or fraud and protect systems.

4. Cookies and tracking

We use essential cookies for functionality and optional analytics cookies for performance insights.

Where required, non-essential tracking is activated only after consent.

5. Sharing and processing

We may share data with trusted providers required for hosting, analytics, CRM, scheduling, and security operations.

Data may be processed in Canada, the United States, or other jurisdictions with reasonable safeguards.

6. Retention and security

We retain data only as needed for legal, operational, and security purposes and apply reasonable safeguards.

7. Your rights

Depending on your jurisdiction, you may request access, correction, or deletion of personal information.

8. Contact

Privacy requests can be sent to ai@forwarditthinking.com or through /contact.